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Do I need to pay tax if I order from outside EU ?

No, the price you see includes 0% tax and free shipping.
It says it includes VAT but in your case it equals 0%.

Where is Polyend based?

We are based in northern Poland in a small city called Olsztyn.
https://www.google.com/maps/place/Polyend/@53.7832041,20.4904613,17z/data=!3m1!4b1!4m5!3m4!1s0x46e27eda0dbb94a5:0x182b73772d658ba3!8m2!3d53.783201!4d20.49265

Where is my package send from?

We send all packages from our warehouse in Poland.

What are payment methods in your online shop?

We use PayPal, but if needed we can send you a link to credit card payment.

I live in EU country and want to purchase with 0% VAT, is it possible?

Yes. You need to purchase for a company that has an active EU VAT.
You can check it here:
http://ec.europa.eu/taxation_customs/vies/vieshome.do?locale=en

If you enter your VAT number during the purchase process on our website tax will be automatically changed to 0%.

How long does the shipment take?

If we have the equipment in our stock, it usually takes 3-7 days depending on your location.

Is there a return policy?

Yes, if you decide that the device does not work for you, it's possible to return it within 30 days and get the money back. We'll not cover shipping costs though.

Do I have to pay a customs duty?

Non-EU buyers may by obliged to pay duty and import tax when the package is delivered. Additional charges for customs clearance must be paid by buyer. Customs policies differ from country to country.

Is there a quick guide for Perc Pro

Yes there is, and you can find it at manuals.polyend.com

What's included in Perc Pro set?

Each Perc Pro kit includes:
- Three beaters (you can choose silicon, aluminum or wooden striker for each beater)
- controller (capable of playing up to 3 beaters)
- 3 clamps
- USB cable
- Power cable

Can I play with more than three beaters?

Yes! You just need more than one controller. Then you can daisy chain them together with MIDI cable, and you can play as many as you wish with a single MIDI transmission.

Can you recommend a tripod/stand for Perc Pro?

We are using standard drum tripods, and they work pretty well.

Are clamps included in Perc Pro set?

Yes, dedicated clamps are included.

Are there any drivers for installing Perc Pro?

Nope, PERC PRO is a class-compliant device, so 100% Plug&Play.

Perc Pro is getting quite hot after a few minutes, is this normal?

The balls/beaters can get quite hot - it's typical, no worries here.

What are Perc Pro inputs and outputs?

PERC Controller I/O:
• 1x MIDI DIN input
• 1x MIDI USB input
• 3x Drum Gate input
• 3x CV Velocity input
• 1x MIDI DIN thru
• 1x MIDI DIN output
• 3x PERC Ball output

What is Perc Pro power consumption?

Maximum 240W - only when three beaters are playing at the same time with the greatest velocity. In a typical situation, it's much less than that.

Some more data about power supply:
• IEC AC power inlet for internal power supply
• Operates worldwide on voltages between 100 and 240 volts at 50 to 60 Hz

What are Seq inputs and outputs?

• MIDI Input to either sync clock or input MIDI notes
• MIDI Thru
• Two independent MIDI Outputs
• USB for bidirectional MIDI communication
• Footswitch input to control Start, Stop, and Record

What are Seq's sync options?

You can choose to sync clock form:
• internal clock
• DAW via USB
• external MIDI

What are Seq dimensions?

• Length: 23.6 in (60 cm)
• Width: 5.7 in (14.5 cm)
• Height: 1.7 in (4.3 cm)
• Weight: 4.6 lbs (2.1 kg)

What is Seq made of?

Enclosure:
• anodized glass-blasted aluminum
• clear-lacquered oak

Buttons:
• soft and smooth silicone
• bright led backlight

Knobs:
• anodized glass-blasted aluminum

What's in the Seq box?

• 1x Seq
• 1x USB cable
• Power supply

Is Seq USB-powered?

Yes. You can connect Seq to any USB power source.
It can be even powered from your smartphone or tablet.

Can I use Seq to play virtual instruments on my computer?

Yes. Seq will appear as MIDI device in your DAW/virtual instrument if connected to a computer with USB cable.

Can I use Seq with a smartphone or a table?

Yes, there are tons of great apps that support MIDI.

With Android devices, you do not need additional equipment. Androids works as host device so you connect your smartphone directly to the USB port and you can send and receive MIDI notes.

With Apple devices, you need either the inexpensive Lightning-to-USB-camera adapter or iOS MIDI interface like IK Multimedia iRig MIDI 2 and use standard MIDI din cables.

Is Seq's USB connection bidirectional?

Yes, you can send and receive data to a computer/tablet/smartphone.

Receiving data from the external device is useful when programming a sequence. You can send MIDI notes, velocity, and modulation.

How do I enter notes to the sequences in Seq?

There are three options:
• hold step and hit the note on external MIDI device
• choose a note using Note knob on Seq

What is stored when live recording a sequence in Seq?

There are many parameters stored when recording live sequence:
• note
• velocity
• length
• MIDI cc message (modulation parameter on Seq)

Can Seq play polyrhythms?

Yes. Each track can have different length, so it's very easy to create polyrhythms.

I'd like to use Seq with my Eurorack modular synthesizer. How to do it?

We have a dedicated Eurorack module - Poly.
http://polyend.com/poly

It converts MIDI signals to CVs.
Each Seq track is represented in Poly by a row of Gate, Pitch (v/oct), Velocity and Modulation (CC message).

Poly is also a universal polyphonic MIDI to CV converter so you can use is also for different MIDI devices.

What are Poly First, Next and Channel modes for?

Let' start with Channel. In this mode, voices 1-8 are received from MIDI Channels 1-8 accordingly. You can switch to channels 9-16 using dip switch on back panel. This mode is useful if you want to connect external sequencers like Seq or your favorite DAW.

First and Next become handy when you want to play your modular using external controller. What is cool in these modes is that we implemented automatic gate recognition. So say you just want to control only two voices - you input whichever two gates.
In First mode when you press a key on external device first non-occupied voice from the top will be triggered. The use case here might be for example playing bass synth with your first note and then melody using different synth while holding the bass note.

Next mode works like voices do in most polyphonic synthesizers. When you send MIDI note, it will look for next non-occupied inserted gate and trigger it. Here you can get the very cool effect if you send voices to different-sounding modules. Then playing melody will scroll across those voices. Again, these are only basic examples.

Is there a manual for Poly?

Yes there is one, and you can find it here: http://polyend.com/wp-content/uploads/2017/10/poly_manual.pdf

Is there a manual for Seq?

Yes there is one, and you can find it here:
http://polyend.com/wp-content/uploads/2017/10/seq_manual_1_1.pdf

Are there any firmware upgrades for Seq?

Yes, we are always looking to improve our products. You'll find the newest upgrades here:
http://polyend.com/firmware-update/

How to power up Poly Module?

To power up your Poly Module sufficiently you need a regular power supply or powering module which is offering +5V, +12V and -12V.

Can I extend Perc Pro beater cable?

Yes, we were testing 100 meter cable, and it was still operative without any looses.

Can I get Flightcase for Perc Pro ?

The flightcase is available, it’s custom handmade on demand which makes it pricey cause it stands 200€ + 50€ for shipping. If you’d be interested let us know, it takes about 7-10 days from the moment of order till we get it and then ship it to you.

Contact us

If you have any questions about our products do not hesitate to contact us. We are friendly people.

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